Last updated: September 7, 2026
At PawTale, we value your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how PawTale (“PawTale,” “we,” “us,” or “our”) collects, uses, shares, and protects your information when you visit pawtale.co, place an order, upload content for personalization, contact us, or otherwise interact with our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you provide directly to us, including:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order and transaction information
- Personalization details, such as names, dates, or custom text
- Photos or images uploaded for personalized products
- Messages and information you send to our customer support team
We may also automatically collect certain information when you visit or interact with our website, including:
- IP address
- Browser and device information
- Pages viewed
- Referring websites
- Website activity and interactions
- Cookie and similar technology data
Photos and Personalization Content
Many PawTale products are created using photos or other content provided by our customers.
When you upload a photo or image to PawTale, we use it as necessary to create, process, and fulfill your personalized order.
Please only upload photos, images, or other content that you own or have permission to use.
Your uploaded content may be shared with trusted production, printing, personalization, or fulfillment partners when necessary to create and deliver your order.
PawTale does not claim ownership of the photos or images you upload.
How We Use Your Information
We may use the information we collect to:
- Process and fulfill orders
- Create personalized products
- Process payments
- Arrange shipping and delivery
- Send order confirmations and tracking updates
- Provide customer support
- Respond to questions or requests
- Detect and prevent fraud, misuse, or security issues
- Improve our website, products, and customer experience
- Send promotional or marketing communications when permitted
- Comply with applicable legal and regulatory requirements
Shopify
Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products and services.
Shopify may collect and process certain personal information in connection with your use of our store, including information required to process orders, payments, and transactions.
Your information may therefore also be handled in accordance with Shopify’s applicable privacy practices.
Payment Information
Payments are processed through Shopify and/or third-party payment service providers.
PawTale does not generally receive or store your complete payment card information, such as your full credit or debit card number.
Payment information is processed according to the security and privacy practices of the applicable payment provider.
Cookies and Similar Technologies
PawTale and our service providers may use cookies, pixels, and similar technologies to:
- Keep our website functioning properly
- Remember preferences
- Understand how visitors use our website
- Improve website performance
- Measure marketing performance
- Provide relevant advertising where permitted
Depending on your location, you may have options to accept, reject, or manage certain cookies through the controls available on our website or through your browser settings.
Analytics and Advertising
We may use analytics, advertising, and marketing services to understand how customers interact with PawTale and to measure the effectiveness of our marketing.
These services may collect information such as:
- Device information
- Browser information
- Website activity
- Pages viewed
- Interactions with advertisements
- Purchase or conversion activity
Some privacy laws may classify certain advertising or data-sharing activities as a “sale,” “sharing,” or targeted advertising even when no money is exchanged.
Where required, we provide customers with applicable choices or opt-out rights.
How We Share Your Information
We may share personal information with trusted service providers when necessary to operate PawTale, including providers that assist with:
- Ecommerce hosting
- Payment processing
- Personalized product production
- Printing or embroidery
- Order fulfillment
- Shipping and delivery
- Email communications
- Website analytics
- Advertising and marketing
- Fraud prevention
- Customer support
We may also disclose information when required by law or when reasonably necessary to protect PawTale, our customers, or our legal rights.
We do not sell personal information for monetary payment.
Marketing Communications
If you subscribe to PawTale emails or otherwise agree to receive marketing communications, we may send you information about:
- New products
- Special offers
- Promotions
- PawTale news and updates
You can unsubscribe at any time by using the unsubscribe link included in our marketing emails.
Even if you unsubscribe from marketing communications, we may still send transactional messages related to your orders, payments, shipping, or customer service requests.
Data Retention
We retain personal information only for as long as reasonably necessary for purposes such as:
- Processing and fulfilling orders
- Providing customer support
- Maintaining transaction and business records
- Resolving disputes
- Preventing fraud
- Meeting accounting, tax, legal, or regulatory obligations
The amount of time we retain information may vary depending on the type of data and the reason it was collected.
Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
Your Privacy Rights
Depending on where you live, you may have rights relating to your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain personal information
- Withdraw consent where applicable
- Object to or restrict certain processing
- Opt out of certain marketing communications
- Opt out of certain targeted advertising, sale, or sharing activities where applicable
These rights may be subject to exceptions under applicable law.
To submit a privacy request, contact us at:
We may need to verify your identity before completing certain requests.
International Customers
PawTale may work with service providers, production partners, and fulfillment providers located in different countries.
As a result, your personal information may be transferred to, processed in, or stored outside the country where you live.
Where required, we take reasonable measures to ensure personal information is handled in accordance with applicable privacy requirements.
Children’s Privacy
PawTale is not intended for children who are not legally able to provide valid consent under applicable law.
We do not knowingly collect personal information from children in violation of applicable privacy laws.
If you believe a child has provided personal information to PawTale improperly, please contact us at support@pawtale.co.
Social Media and User-Generated Content
If you interact with PawTale through social media, tag @shop.pawtale, or voluntarily submit content for possible sharing, information you make publicly available may be visible to other users of those platforms.
We may ask for permission before using customer-created photos or content for promotional purposes where required.
Your interactions with third-party social media platforms are also subject to those platforms’ own privacy practices.
Third-Party Links
Our website may contain links to third-party websites or services.
PawTale is not responsible for the privacy practices, security, or content of third-party websites.
We encourage you to review the privacy policies of any third-party services you use.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our business practices
- Our services
- Technology
- Legal or regulatory requirements
When we make changes, we will update the “Last updated” date at the top of this page.
Contact Us
If you have questions about this Privacy Policy, how we handle personal information, or would like to submit a privacy request, please contact us:
PawTale
Website: pawtale.co
Email: support@pawtale.co