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@shop.pawtale

Share your PawTale and tag us for a chance to be featured. 

Our Customer Support team can be reached at:

support@pawtale.co

If you’re contacting us about an existing order, please include your order number so we can help you faster. 

Answer Content

Please only upload photos or other content that you own or have permission to use.

Uploaded content must not violate another person’s copyright, trademark, privacy, or other rights.

Your uploaded photo is used as necessary to create and fulfill your personalized order.

It may be shared with trusted production or fulfillment partners when required to make your product.

PawTale does not claim ownership of the photos you upload.

PawTale uses USD ($) as its default store currency.

Your photo may need to be cropped, adjusted, or adapted to fit the selected product and personalization style.

The final result will also depend on the quality and angle of the image you upload.

Starting with a clear, well-lit photo will usually give you the best result.

We do our best to represent each product accurately, but slight differences may occur due to:

• Screen settings
• Product materials
• Printing or embroidery methods
• Placement
• Photo quality
• Production processes

Small variations are normal with personalized products.

Once approved, refunds are issued to the original payment method.

Typical processing times are:

Credit Card: up to 10 business days
PayPal: approximately 3–5 business days

The exact timing depends on your bank or payment provider.

Email support@pawtale.co and include:

• Your order number
• A short description of the problem
• Clear photos of the item
• A photo of the package and shipping label when relevant

The more information you provide, the faster we can review your request.

Refunds or replacements generally do not apply when:

• The request is made more than 30 days after delivery
• The customer provided the wrong size, photo, address, name, date, or custom text
• The product was damaged after delivery through misuse or improper care
• The item has been washed, worn, altered, or soiled
• The customer simply changes their mind
• The customer no longer likes the selected design or personalization
• There are minor normal variations in color, placement, printing, embroidery, or production

If your refund or replacement request is approved, you will generally not need to return the item unless our support team specifically asks you to do so.

You may be eligible for a full refund or free replacement if:

• Your item arrives defective, damaged, or broken
• The product is significantly different from what you ordered
• PawTale made an error in your personalization
• Your package is confirmed lost in transit
• Your package arrives with missing items

Requests must be submitted within 30 days of delivery.

Because PawTale products are personalized specifically for each customer, they are generally not eligible for standard returns or exchanges due to a change of mind.

However, qualifying order issues are covered by our 30-Day Refund / Replacement Policy.

Shipping availability is determined at checkout.

Our current estimated shipping times are specifically listed for the United States and Australia.

Yes.

Some PawTale products may be produced or fulfilled by different production partners, so an order containing multiple items may arrive in separate packages.

You may also receive more than one tracking number.

Tracking information may take some time to update after your shipping confirmation is sent.

If your tracking has not updated for an extended period or you believe there is a problem with your shipment, contact us at support@pawtale.co

Once your order ships, you’ll receive tracking information by email.

You can also use our Track Your Order page to check the latest status of your shipment.

Estimated shipping times after production are:

United States: 5–8 business days
Australia: 7–10 business days

Please remember that shipping time begins after the 2–4 business day processing period.

Because PawTale products are personalized, orders typically require2–4 business daysof processing time before shipment.

Choose the product you love, upload your pet’s photo, and enter any personalization details requested on the product page.

We’ll use the information you provide to create your one-of-a-kind PawTale piece.

For the best result, choose a photo that is:

• Clear and high resolution
• Well lit
• Taken from a natural angle
• Not blurry or heavily filtered
• Showing your pet’s face and important features clearly

Whenever possible, upload the original photo rather than a screenshot or compressed social media image.

It depends on the product.

Some PawTale designs support multiple pets, while others are designed for one pet only. Please check the personalization options on the individual product page before ordering.

Yes, selected PawTale products allow you to add details such as names, dates, custom text, or other personalization.

Available options will be shown on the product page.

Preview options vary by product.

If a live preview is available, it will appear during the personalization process on the product page.

Please review your photo, spelling, size, and personalization details carefully before placing your order.

If you need to cancel your order, email support@pawtale.co as soon as possible.

Once your personalized item has entered production, cancellation may no longer be possible.

Please contact us as soon as possible at support@pawtale.co.

Because personalized orders may enter production quickly, we cannot guarantee changes once production has started.